How can technology play a role in bridging that gap?
Design tools that help facilitate the family relationships. For example, for aging parents there is a tremendous amount of information — a lot of documentation and login credentials — that are needed to effectively manage those assets. So, create a client portal that gives the client the ability to upload wills and annuities documentation, for example, in a digital environment where the children can also access those documents in one repository. That’s where technology is helping enhance the client relationship and helping advisors provide additional value.