Advisor Group's test: recruiting and retaining talent amid consolidation

Advisor Group's consolidation of its network of eight brokerages into one poses challenges relating to the movement of thousands of financial advisors and billions of dollars in assets.

The Phoenix-based firm with more than 10,500 financial advisors and $490 billion in client assets will move them all to a rebranded company with a new name while operating with $3.1 billion in debt on the private equity-owned firm's balance sheet requiring annual service payments of around $275 million, according to a report by Moody's Investors Service earlier this month. A group of 185 corporate employees are working to ease a transition over the next 18 months to two years that will make it "easier to do business with us," Jen Roche, Advisor Group's executive vice president of marketing and communications, said in an interview.

"This was really to say, 'OK, what do we want to be in the future for our advisors, and how do we serve them best now and into the future?'" Roche said late last month after the firm officially announced the pending combination of its eight firms: American Portfolios, FSC Securities, Infinex Investments, Royal Alliance Associates, SagePoint Financial, Securities America, Triad Advisors and Woodbury Financial Services.

Roche said the firm will announce the name and order of the brokerage changes later this year. She noted that the new branding won't include the words "Advisor Group," despite a news report in April suggesting the company was likely switching to be called "One Advisor Group." The consolidation is "not by any means a cost cutting," and the company has "no plans to close our current offices" in Phoenix or elsewhere, Roche added.

The company has pledged to ensure the transition will go as smoothly as possible for advisors, who are well known for leaving brokerages for rivals if they find service from the corporate office to be slipping or confusing, or if the company's strategy looks adrift in a competitive industry. 

In that sense, the consolidation could play out with many similarities to an M&A deal. Competitors often jump at the opportunity when advisors find themselves in flux.

While Jenny Souza, the CEO of a minority investor in registered investment advisory firms called Emigrant Partners, declined to discuss Advisor Group specifically, she said in an interview last week that the 20 firms that it holds stakes in "identify attractive advisors and advisor teams to bring onboard" whenever there are major migrations across the industry.

"We continue to see opportunities through our pipeline as a result of industry consolidation," Souza said.

That contraction has trimmed the ranks of brokerages significantly in recent years. With expenses growing by more than a third over the past decade due to the costs of technology, regulatory compliance and other increasingly complex operational needs, the number of broker-dealers globally fell by roughly a quarter in that span "either through acquisition or closure," according to a report last month by Pershing's parent firm, BNY Mellon. 

"These pressures call for change," the report stated. "Without understanding the shifts and forces that have created these trends — and new factors that are now accelerating them — more broker-dealers will face additional pressures in a rapidly shifting and increasingly competitive landscape."

Advisors Group's consolidation brings "another operational burden" on top of the integration of 1,500 advisors and $70 billion in client assets from the two midsize firms the Reverence Capital Partners-backed company acquired last year — American Portfolios Financial Services and Infinex Investments, according to Moody's analyst Gabriel Hack. Advisor Group's management, led by CEO Jamie Price, has been "highly competent in these types of operational transitions," Hack said, noting that the firm has tested the combination with a pilot group of advisors.

In terms of the impact to Advisor Group's credit rating, the "long-term positives" of the merger of the eight firms into one outweigh the potential negatives, according to Hack. Moving to one firm rather than eight makes the firm simpler to manage, and the firm is taking steps to ease most of the potential disruption to advisors and clients, he said. The reclassification could help Advisor Group recruit and retain more advisors down the line, too.

"Moving to one frees up their focus strategically to look at sub-segmenting advisors across similarities in how they run their practices," Hack said. "That will likely strengthen their competitive strategy and market offering."

Last month, Moody's upgraded the debt notes issued by Advisor Group's parent firm to "B2," which is a non-investment grade or junk mark, as a result of the firm's "strong scale and improving profitability and debt leverage." The higher profits and improving credit stem from cash sweep accounts tied to higher interest rates

At the end of 2022, the ratio of the firm's debt to earnings stood at 7.2, which was only a tick up from 7.0 at the close of the prior year despite the notable acquisitions and "significantly better" than 10.5 by the last day of December 2020, according to the agency's report. Without any more debt, Moody's projects the ratio to go down to 5.0 by the end of this year. 

That forecast mirrors the agency's leverage ratio prediction on the debt issued by competitor Cetera Financial Group's parent firm, and it's far lower than the estimation of 7.3 at the end of 2023 for the company that owns Kestra Holdings. Moody's analyzed Kestra's credit situation prior to the company's deal to spin off its smaller brokerage and RIA, Grove Point Financial

Publicly traded firms have far less debt than those private equity-backed rivals. For example, LPL Financial reported a leverage ratio of 1.34 at the end of the first quarter.

Hack's team closely watches metrics like recruited revenue, assets and advisors, as well as attrition rates, as it evaluates the debt issued by such firms, he said. LPL's lower leverage gives it more flexibility on the recruiting trail to give top recruits the best offers, but the interest rates are helping Advisor Group's prospects as well, Hack pointed out.

"Advisor Group is going to generate a significant amount of cash this year," he said. "We're going to see that debt servicing capacity trend up and improve. It's already been improving."

The management team knows that the consolidation will bring some "fear-mongering around that change" from rivals, Roche said. Advisor Group plans to discuss the rebranding and merger of its eight brands together in greater detail at its upcoming NXT Conference in Louisville, Kentucky, on May 23-25.

"We are really looking toward the future, and this change is about creating a place where advisors can thrive and grow," Roche said.

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