Responding to investor demand for Web-based services,
The new features, expected to debut throughout the rest of the year and early 2002, will include the ability to redeem accounts, get quarterly statements, confirm transactions, change mailing addresses and establish authorized banking information. The site will also eventually include a new design that is expected to make it easier to perform these tasks, according to a company statement.
The Kansas City-company's research shows that 80% of its customer interactions occur through the Web. 'It's undeniable that a large portion of investors are relying on the Internet,' David McCalley, American Century's V.P. of electronic commerce said in a statement.
