Banks that are swapping out branches for enhanced technology could be leaving themselves open to claims of discrimination.

The concern among some industry observers is that low- to moderate-income groups, particularly minorities, potentially lack an appropriate level of access to online and mobile banking products. Whether technology is a sufficient substitute for a brick-and-mortar offices is a complicated issue that evokes passionate responses.  

Register or login for access to this item and much more

All Financial Planning content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access