Australia's ANZ Group has revealed that it's using Watson, the IBM computer that won a round of Jeopardy two years ago, in its wealth management division. It's the first bank to provide any level of detail about its plans for Watson, although several banks, includingCitigroupand Royal Bank of Canada, have been quietly experimenting with it in their labs.
"We're always investigating new technology and how we might innovate in our financial space," says Joyce Phillips, CEO Global Wealth and Private Banking Group Managing Director, Marketing, Innovation and Digital at the $642 billion-asset bank, which operates in 32 countries. "We heard about Watson from some of the tests it was doing in the States and some of the banks that were considering how to deploy Watson."
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