Everywhere I go, I see people using their phones, tablets and ATMs to complete banking transactions that once required a visit to the branch. There's even a school of thought that banking centers will someday go the way of the fax machine.
We couldn't disagree more. Consumer behavior has changed significantly, and a lot of that has to do with technology. As consumers' behavior changes, banks are adapting with them. We know we need to provide customers with a seamless experience across multiple delivery channels. We've asked our customers how they want to bank with us. They've told us they want choice and control access to financial products where, when and how they choose.
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