Each year, Dalbar, which rates and researches customer service at financial companies, selects fund complexes that offer "the highest tier of service to shareholders." The findings are based on a program in which Dalbar opens mutual fund accounts at 49 companies. It then monitors the quality of those firms services, including the competence of telephone representatives.
This years recipients include:
From buried treasure to a "hot shot" hauling business on the road, advisors share the client retirement plans they never saw coming.
In a series of webinars and journal articles, two lawyers and a financial planner are leading a collaborative discussion about how estate planning professionals can better serve African American clients and, in turn, all customers.
As college costs rise, some clients who fear their children taking on early debt make too much to qualify their children for aid, but not enough to pay for school outright.
With three years of market appreciation buoying most advisors' revenue generation, Morgan Stanley says: Produce a bit more or see a small pay cut.
Brokerages applaud a new rule that will relieve them of the obligation to monitor advisors' side gigs such as driving for Uber or bartending. But regulators say they still have plenty of obligations to monitor outside business activities.
A new Vanguard and Escalent survey finds advisors are still using AI mostly for administrative tasks like meeting notes, even as firms plan to pour $1 trillion into the technology globally this year.
