In the wake of Dodd-Frank reform and the increasing popularity of liquid alternative strategies, the landscape for mutual fund and ETF managers can be summed up in two words - complexity and competition. And those two words make one other word more important than ever before - operations.

In today's environment, increased regulatory scrutiny, heightened competition for assets and changing investor expectations have made operational excellence critical to the success of any fund. While most mutual funds and ETF investment managers recognize the increasing importance of operations, not all have the internal resources or expertise to achieve the operational best practices that will help set them apart from the competition and allow them to focus on gathering assets in the new landscape.

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