A few fund companies that are already providing account access and transaction capabilities on their websites are further improving their sites to make them ever more competitive with the telephone.
Two fund companies have recently revamped their sites: broker-sold Van Kampen Funds, Inc. (www.van-kampen.com) and no-load T.Rowe Price (www.troweprice.com). Technologically, both sites are advanced, offering both account access and transaction abilities. In fact, after redesign, the transaction functions have remained fundamentally the same. What has improved and what was important in the redesign is ease of use, company officials say.