There's almost no good way to tell bank customers that their personal data has been stolen. But some banks do a particularly bad job of communicating during a security incident.

Example: one consumer came home last week to find a voicemail from his bank (one of the top five) telling him his account had been compromised by a "midsize retailer breach." The message raised more questions than it answered. What was midsized — the retailer or the breach? What information was stolen? What was he supposed to do about it? The consumer was left confused and fretful.

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