We all have defining situations in our lives. The actions, emotions and outcomes of those situations shape how we act in current ones.

As a manager, you can create deeper lines of communication if you fully understand the transformative moments that have affected your employees, colleagues - even clients. But to gain a more thorough understanding of the people around you, you'll need to ask probing questions. In the end, you stand to build a more cohesive and engaged team.

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