As the race to rake in breakaway brokers continues to heat up, independent brokers are spending less on the areas of technology that matter most to independent advisors: customer relationship management (CRM) and integration.
According to new research from Aite Group, introducing broker-dealers — independent firms that clear through a separate firm — will reduce their focus on CRM software this year, despite advisors putting the improvement of such systems at the top of their priority list.
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