ING Direct's customers now have one more hoop to jump through to use a personal financial management site. ING isn't apologizing for the inconvenience, and perhaps counterintuitively, PFM providers see no reason ING should.
Customers of the U.S. unit of ING Group NV, a prominent Dutch financial-services conglomerate, can no longer provide their passwords to third-party PFM sites. Instead, ING Direct is requiring its users to type a special code that grants access only to transaction data. If hackers steal that code, they cannot use it to move money out of a user's account.
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