ANAHEIM, Calif. -- A year ago, LPL Financial had a technology problem.

The giant independent broker-dealer was one of only two IBDs with double-digit "very unsatisfied" rankings in the Financial Planning Tech Survey published at the end of 2012. When CIO Victor Fetter took the stage at the company's annual meeting in San Diego last summer, he started by copping to a long laundry list of service failings to advisors -- before telling the crowd of 5,700 that LPL had heard their complaints and was working to address them.

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