Fund shareholders' overall satisfaction with the level of service they are getting from their fund companies is waning, according to a new survey issued today by the National Investment Company Service Association.

The results of the NICSA Shareholder Satisfaction Survey, which was conducted last year, found that of the 5,206 shareholders who responded, the percentage who reported being very satisfied fell to 53% in 2001 from 59% the prior year. And those who indicated that they were very dissatisfied with the level of service their fund company was providing spiked to 4% in 2001 from just 1% in 2000.

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