As life expectancies increase and the economy continues to be unpredictable, you may identify clients who have to cut back, retire later or even return to the workforce. Rather than dreading these tough conversations, wouldn't it be nice if you had a way to communicate effectively with clients so that they not only hear you, but also respond with grace?
Not every conversation will be ideal. But there are ways to prepare your message and deliver it in such a way that can help you optimize the chances that your clients will thank you for verbalizing what they have been silently dreading.
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