MIAMI - "Millions of Americans put their faith and trust in us to see them through retirement, and we let them down," Donald A. McMullen Jr. said here in his keynote National Investment Company Service Association, or NICSA, Annual Operations Conference address.

"While we don't control the markets, we don't want to be blind just because we are the messenger," McMullen, senior executive vice president at Wachovia Corp., told the 630 shareholder communications and operations executives at the NICSA meeting, themed, "Building Trust Amid Turbulence."

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