HOLLYWOOD, Fla. -- When the most celebrated pilot in American aviation, Captain Chesley Sullenberger, was preparing to land the U.S. Airways jet he commanded in the Hudson River, there was no uncertainty in his mind. "I was sure he could do it,'' he told CBS News journalist Katie Couric in a post-landing interview on "60 Minutes."

Sullenberger was able to "force calm" on the situation because he felt his entire career had been preparation for that moment. That is how every professional should approach turbulence and whatever dire conditions that present themselves, performance consultant Dr. Rick Jensen told attendees of the Bank Investment and Securities Association in the closing keynote Tuesday.

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