Firm leaders need to ensure everyone on their staffs stay on the same page about security. Staff members must know how they should dispense sensitive client information, making it possible for them to be responsive, but not nosy. Yet even with all the safeguards, the ultimate security comes from hiring trustworthy people for your practice.
Candy Lee of Candy J. Lee Financial Planning & Money Management in Seattle expects her staff to abide by the code of ethics and confidentiality agreements they all sign when they start working at her advisory firm. But Lee also tries to “hire good quality employees” to make sure all client information stays safe. “We are too small a firm to isolate much information from anyone on staff,” she says.
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