BOSTON - No matter how well he was doing for them, how well educated he was or how clearly he spoke, it didnt matter if he wasnt speaking his clients language, Joe Duran, chief executive officer of United Capital told the audience at a Fidelity Investments forum Wednesday.
Eventually, he said, he realized that developing strong client relationships and serving them well is all about helping people make better decisions. The only proven way to improve a humans life is to improve their decisionmaking, Duran said more than once.
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