When you’re booking a 10-day summer trip to France, you probably either use an online agent, such as Kayak or Booking.com, or go directly through the airlines’ and hotels’ websites. But, if your trip is more complex (and fancy), for example a three-week trip to multiple cities in Africa, you might use a human travel agent. For a longer, more complicated trip, it’s nice to work with someone who can advise on which vaccines are most important, or which visas are required.

You may not be using websites to book your more extensive trip, but it’s likely that the person assisting you is; at the very least, she’s using software to find you the least expensive routes and to determine what you’ll need before and when you get there.

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