Ultimately, owners and managers have huge responsibility in making sure their firm moves forward. Often, the choices they make around their staff are the biggest factor in whether they are successful or not.
Dr. Jeremy Wortman, a director at TD Ameritrade, shared how having the right employee in the right job results in happier and more productive employees, higher client satisfaction, a leaner staffing structure, less turnover and ultimately lower operational costs. The following are points he shared at the TD Ameritrade Institutional’s 2011 conference.
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