There are times when technology doesn’t do what I want it to, and all of my best intentions and intended efficiencies go out of the window. But it should never happen in front of a client or prospect.

I learned that the hard way recently. I was in front of a pair of prospective clients and the meeting was going well. The couple decided that they would like to sign up for my retainer package, so using my iPad, I pulled up their contract on my digital contract app. The wife signed the e-contract but it put her signature in both places – there was nowhere for the husband to sign.

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