Banco Popular de Puerto Rico

Rory Joyce is Co-Founder & Chief Product Officer of CoverHound. He is responsible for all product development efforts for the leading online insurance agency, which has garnered several accolades including 'Best Money Savings Website' from Good Housekeeping and has an industry-leading Net Promoter Score of 75. Rory’s deep understanding of the insurance domain along with his expertise in web technology, marketing, and experience design has been a key driver in the company’s success.Since CoverHound’s inception, Rory has helped fill many roles across product, marketing, and business development as the organization has grown to 85+ employees across two office locations. Along with his co-founders, Rory participated in AngelPad, currently the #1 ranked incubator program in the US, founded by early product managers and engineers from Google. At AngelPad they learned the fundamentals of building a successful technology startup and how to formulate and execute a product vision.Prior to CoverHound, Rory was at Unitrin Direct, a nationwide direct-to-consumer personal lines insurance carrier part of the Kemper family of companies. Starting out as a Data Analyst, Rory worked cross-functionally with marketing, product, finance, and sales teams leading key initiatives involving forecasting, data analyses, and statistical modelling. Rory later shifted his focus to oversee the company's digital marketing channel, successfully growing the channel by triple digits and propelling them to be one of the early insurance leaders in online distribution.Rory holds a degree in Economics from James Madison University. He lives in Oakland, CA with his wife Lennis. He enjoys an active lifestyle and likes to travel, cook, and watch his beloved Mets & Jets.

Monique Hesseling is a partner at Strategy Meets Action, with more than twenty-five years of experience in the insurance industry, Monique has held senior leadership positions in marketing, product development, sales, operations, R&D, and Business Intelligence for companies such as the ACE Group, Zurich Insurance Group, ACORD, and Mutual of Omaha. She has worked with insurers in the USA, Europe, and around the globe.

Brian Donovan, Manager Agency Automation Donegal Insurance Group Brian manages the agency automation department at Donegal Insurance Group, which consists of eleven developers, seven help desk technicians and five business analysts, and has been with the company for close to ten years as I have been a programmer, supervisor, team leader, and development manager. Brian has been involved in Donegal’s implementation of the onsite implementation of e-SignLive e-signatures from the beginning, having performed the proof of concept and led the team that performed installation, front end workflow design, back end processing and agency marketing. Brian worked closely with e-SignLive throughout the process as Donegal Group customized the solution to meet its specific needs.

Fred brings over 25 years of experience in providing sales support for software solutions.�Working� with eSignLive’s largest clients in the financial services and insurance industries, Fred acts as an advocate and liaison between eSignLive and these accounts, to assure their continued success. Having served as a champion for providing leadership to clients and as a Pre-sales Manager throughout his career, Fred’s passion for ensuring an exceptional customer experience are the� hallmark of his work.

Tammy Nelson is a speaker, author and award-winning marketer. She started her career at two ad agencies and then switched over to the corporate side where she held positions at American Express, Ameriprise Financial and Luxottica. Currently, Tammy is Chief Marketing Officer at American Modern Insurance Group, part of the Munich Re family of companies.Tammy has an M.B.A. from the Carlson School of Management at the University of Minnesota and a B.A. in advertising and economics from the University of Wisconsin, Eau Claire. She is a graduate of Leadership Cincinnati, Cincinnati’s flagship leadership development program and she recently earned her Certified Customer Experience Professional (CCXP) designation.She is very active in the field of marketing – she is involved in the American Marketing Association, is on the Cincinnati BrandHUB council, is a member of the CMO Roundtable, serves on the marketing committee of the Property Casualty Insurers Association of America, has spoken at many industry conferences and her research has been published in the Journal of Consumer Marketing.Tammy is also involved in the community, supporting the arts, the United Way, the American Cancer Society and Children International. Tammy calls Wisconsin home but is currently enjoying all Cincinnati has to offer. Besides spending family time with her husband and 3 kids, she enjoys photography, dance, music and travel.For insights on marketing, customer experience, company culture, strategy, innovation and leadership, follow her on twitter @MarketingSpark and on linkedin.com/in/tammyrnelson��

Arunashish (Arun) heads the Technology Group at TCS’ Insurance unit in North America. He specializes in transformation initiatives aimed at improving customer experience, business agility, operational efficiency, and technical currency. Arun has handled strategic initiatives to define and deliver enterprise digital strategy, IT portfolio simplification and core systems modernization for several TCS customers. He is winner of the prestigious TATA Innovista award two years in a row, which recognizes innovation across TATA group of companies globally. Arun is a CPCU, a Distinguished Architect (from The Open Group) and holds a Bachelor's degree in Engineering.

Alyssa Pei is a partner with A.T.�Kearney in the�Financial Institutions Practice. She has extensive consulting experience, primarily in insurance and banking, and leads broad transformation efforts across a variety of industries. She has a wealth of experience leading projects that deliver sustained value and improving operational performance by reshaping organizations. Her projects include improving the customer experience and conducting best practice assessments for the hospitality, financial services, retail, and consumer packaged goods sectors. Alyssa is based in A.T.�Kearney’s Toronto office.Notable client engagements include:Design and implementation of change capability and leadership behaviours to drive step change agility for leading North American life & health playerLarge scale transformation and divestiture support for leading multi-line US insurerStrategic assessment of opportunities and implications of the Internet of Things for US financial institutionBusiness strategy for a midsize property and casualty companyDefinition of pivotal customer events and an end-to-end redesign for a multiline insurerChannel strategy for a leading property and casualty firmDevelopment of a product innovation approach for a major multi-line insurerAlyssa has been published extensively in journals such as�Information Week's�Insurance & Technology�and�PropertyCasualty360�and has spoken at conferences such as the�2015 Booth Women Connect Conference. She received the�2014 Working Mother of the Year Award�fromWorking Mother�magazine�and serves as a trustee for The Chewonki Foundation, non-profit education organization.Before joining A.T.�Kearney, Alyssa was with PricewaterhouseCoopers’ Financial Advisory Services, working with insurance clients on issues related to mergers and acquisitions, due diligence, and demutualization. Alyssa earned a bachelor’s degree in earth and planetary sciences from Harvard University, a master’s degree in geochemistry from Harvard, and an MBA from the University of Chicago’s Booth School of Business.�

Rory Joyce is Co-Founder & Chief Product Officer of CoverHound. He is responsible for all product development efforts for the leading online insurance agency, which has garnered several accolades including 'Best Money Savings Website' from Good Housekeeping and has an industry-leading Net Promoter Score of 75. Rory’s deep understanding of the insurance domain along with his expertise in web technology, marketing, and experience design has been a key driver in the company’s success.Since CoverHound’s inception, Rory has helped fill many roles across product, marketing, and business development as the organization has grown to 85+ employees across two office locations. Along with his co-founders, Rory participated in AngelPad, currently the #1 ranked incubator program in the US, founded by early product managers and engineers from Google. At AngelPad they learned the fundamentals of building a successful technology startup and how to formulate and execute a product vision.Prior to CoverHound, Rory was at Unitrin Direct, a nationwide direct-to-consumer personal lines insurance carrier part of the Kemper family of companies. Starting out as a Data Analyst, Rory worked cross-functionally with marketing, product, finance, and sales teams leading key initiatives involving forecasting, data analyses, and statistical modelling. Rory later shifted his focus to oversee the company's digital marketing channel, successfully growing the channel by triple digits and propelling them to be one of the early insurance leaders in online distribution.Rory holds a degree in Economics from James Madison University. He lives in Oakland, CA with his wife Lennis. He enjoys an active lifestyle and likes to travel, cook, and watch his beloved Mets & Jets.