Banco Popular de Puerto Rico

Chris serves Infrastructure & Operations professionals as they face the unique opportunities and challenges of migrating business technology into modern, software-defined environments. He specializes in treating elements of infrastructure systems like developers treat their apps: individual pieces of code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for abstraction, automation, DevOps, and how I&O professionals and their organizational culture can evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Ido Ophir is VP of customer success at Personetics

As Director of Collection and Recovery at BBVA Compass, Tuggle is responsible for the strategic direction and oversight of all consumer, business and mortgage collection as well as loss mitigation for all Retail products in the U.S. BBVA Compass Collection and Recovery like other institutions is focusing on the customer view relative to default management and communications. An Alabama native, Tuggle received his undergraduate degree from Birmingham-Southern College, an MBA from Stamford University and he graduated from The CBA Graduate School of Retail Bank Management

Dr. David E. Altig is executive vice president and director of research at the Federal Reserve Bank of Atlanta. In addition to advising the Bank president on monetary policy and related matters, Dr. Altig oversees the Bank's regional executives and the Bank's research department. He also serves as a member of the Bank's management and discount committees. Dr. Altig also serves as an adjunct professor of economics in the graduate school of business at the University of Chicago. Prior to joining the Atlanta Fed, Dr. Altig served as vice president and associate director of research at the Federal Reserve Bank of Cleveland. He joined the Cleveland Fed in 1991 as an economist before being promoted in 1997. Before joining the Cleveland Fed, Dr. Altig was a faculty member in the department of business economics and public policy at Indiana University. He also has lectured at Ohio State University, Brown University, Case Western Reserve University, Cleveland State University, Duke University, John Carroll University, Kent State University, and the University of Iowa, and in the Chinese Executive MBA program sponsored by the University of Minnesota and Lingnan College of Sun Yat-Sen University.Dr. Altig's research is primarily focused on monetary and fiscal policy issues. His articles have appeared in a variety of journals, and he has served as editor for several conference volumes on a wide range of macroeconomic and monetary-economic topics.Dr. Altig was born in Springfield, Ill., Aug. 10, 1956. He graduated from the University of Iowa with a bachelor's degree in business administration. He earned his master's and doctoral degrees in economics from Brown University.

Robert Finkelstein is a finance and marketing professional with more than 15 years of experience in the financial services industry. Throughout his career, he has successfully collaborated with both internal and external partners to drive business strategies and he has been recognized for his ability to communicate effectively with cross-functional organizational teams. Since 2007, Robert has been structuring and developing card and banking partnership programs for Partner Advisors’ largest clients, including Fidelity Investments and AAA. He has been instrumental in driving the financial analytics around partnership deal structuring as well as optimizing financial performance by directing strategic program and product development. Partner Advisors creates, structures, and develops card, banking, and insurance products for a broad range of organizations. Prior to joining Partner Advisors, Robert ran the M&A and corporate development team at MRU Holdings, a specialty finance company that transformed the student loan industry with its directto- consumer marketing approach. Prior to MRU, Robert spent five years in the Finance organization at American Express, where he held several positions in various business units as well as on the corporate level. Before joining American Express, Robert worked for Spectrem Group, a financial services strategic consulting and M&A advisory firm. Robert majored in History while earning a BA from Columbia University and he holds an MBA with a concentration in Finance from the NYU Stern School of Business.