Banco Popular de Puerto Rico

Roger Carney is vice president of the collections team at Genpact, working to help clients in the industry improve operational performance and generate better business results. He has over 20 years of global experience working in operations and business development leaderships roles for collections and contact center businesses, serving clients in both the U.S. and abroad. Roger joined Genpact in 2010 after holding leadership positions at iQor, SITEL and National Action Financial Services (NAFS, acquired by SITEL in1996). While at SITEL as president of collections, he led the team through several expansions that resulted in consecutive year over year growth. As COO of Offshore Services for SITEL, Roger developed and implemented the strategy for SITEL to expand and restructure their offshore footprint and delivery model. Serving as senior vice president with iQor, he worked with key customers in operations and business development. Today, Roger leads Genpact’s collections operations within the America’s, working closely with the global practice teams and business development leaders to design and implement solutions that not only overcome market challenges, but optimize processes to help clients reach their business goals.

Mary McDowell is President and Chief Executive Officer for CitiFinancial North America, and OneMain Financial, where she oversees 10,000 employees and manages the 1600 branch network with operations in the United States, Canada and Puerto Rico, as well as Citi Assurance. In this role, she is responsible for managing the CitiFinancial and OneMain Financial franchises, and leading key strategic initiatives. Mary joined Citi in 1991, serving as Chief Financial Officer for American Health and Life (now CitiAssurance), CitiFinancial, CitiFinancial Mortgage Company, and Citicorp Trust Bank. In 2003, Mary was named President of CitiFinancial Auto. Beginning in July 2006, she served as the President and Chief Operating Officer for CitiFinancial North America, with responsibility for managing the operations of the branch network. She was promoted to President and CEO of CitiFinancial in April 2007 and later gained responsibility for Citi Assurance. Prior to joining Citi, she spent 11 years with Ernst & Young, serving clients in the financial services industry through audit, tax and consulting services including due diligence for acquisitions. Mary is the Chairman of CitiFinancial Credit Company. She is Chair of AFSA (American Financial Services Association) for 2010-2011. During this term, she presides over the AFSA Board and Executive Committee meetings, serves as an ex-officio member of all AFSA committees, and represents AFSA at industry and association-sponsored conference and meetings. Mary is on the Board of Directors of The Living Classrooms Foundation in Baltimore. She is also business sponsor of Citi's Women's Network - Baltimore/Washington. Mary graduated Summa cum Laude from Texas A&M University with a BBA. She is a Certified Public Accountant, Chartered Financial Consultant, and a Chartered Life Underwriter.

John H. Bedard, Jr. is the managing attorney of Bedard Law Group, P.C. located in Atlanta, Georgia.� John represents creditors, asset buyers, and debt collectors nationwide helping them stay in compliance with state and federal law.� He also manages the nationwide litigation for several collection agencies and focuses his litigation practice on FDCPA, TCPA, and FCRA defense. �John�s practice also focuses on defending regulatory actions including CFPB investigations and travels the country performing CFPB readiness audits for the collection industry.� He received his law degree from the Syracuse University College of Law and his undergraduate degree in Economics from the Pennsylvania State University.��

Alicia Moore is a senior vice president and head of Wells Fargo ATM Banking.� Moore joined the ATM Banking group in 2000.Under Moore�s leadership Wells Fargo has accomplished many �first�s� including being the first large bank to have all web-enabled ATMs, to have a �talking� capability at all sites, pilot envelope free, deploy bulk check deposit ATMs, set preferences for customers automatically, deploy a depository to handle cash and check deposits at the same time and most recently, the first to offer an email receipt option.Wells Fargo leads the industry with one of the most innovative ATM networks in the United States with over 12,000 ATMs.Moore started her career at Wells Fargo as a teller 23 years ago. She then served in various store management roles.� After working in the retail bank stores, Moore managed centralized communication, process and procedures for stores, and led the business group in designing and launching a new, more efficient teller system known as TellerVision and a banker tool known as Store Vision Platform.�Moore earned a Bachelor�s of Science in Business Management and an MBA with a Technology Management emphasis from University of Phoenix.

David Pauken is CEO of Convoke, which provides its customers with a debt registry and secure repository for the storage, access, and bi-directional mobility of data and documents.Dave began his career at Andersen, and then served as Chief Accounting Officer for Snyder Communications.� Dave went on to serve as Chief Operating Officer of the Washington Redskins, and then as the President and CEO of Eka Systems, a leading smart grid technology company.� Dave completed the sale of Eka to Cooper Industries in 2010, just prior to joining Convoke.Dave also serves as Chairman of the Mortgage Bankers Association Servicing Transfer Workgroup.

Stieger, a 30-year veteran of association management, has spent the last nine years leading the California Association of Collectors (CAC), the nation�s oldest and largest statewide association representing the needs of third-party debt collectors. CAC is the state affiliate of the ACA International. As CAC�s Executive Director since 2001, Stieger was responsible for the full range of operations including all financial management, publication of a 48-page journal, the establishment of the association�s non-profit foundation and representing the membership�s needs in front of the state Legislature. A Certified Meeting Planner, Stieger previously served in roles with the California Optometric Association and the California Pharmacists Association.

Alan Weinberg recently retired after being an attorney with Weltman, Weinberg & Reis Co., LPA for 39 years. He was a Partner of the firm for 35 years and the the firm�s Managing Partner for 17 years. The firm has 10 offices covering 7 states with 1000 employees with a focus of providing full service creditor representation. He received a B.A. magna cum laude, Phi Beta Kappa in Mathematics from Boston University in 1971 and a J.D. from Case Western Reserve University School of Law in 1974. After graduation from law school he served as a First Lieutenant in the United States Army and was a Distinguished Graduate of the Army Finance School. He is licensed in Ohio and is admitted to practice before the U.S. Supreme Court and the U.S. District Court of Ohio, Northern and Southern Districts. He is member of the Ohio State and Cleveland Metropolitan Bar Associations. He is certified as a Creditors� Rights Specialist by the American Board of Certification and was appointed Special Counsel to the Ohio Attorney General from 2003 to May, 2012. He has been selected for inclusion in Ohio Super Lawyers from 2004-2013 and is an AV Preeminent Peer Review rated attorney by Martindale-Hubbell. He currently serves as a Board Member for Care Alliance and is the Chair of its annual fund raising event, Let�s Talk Turkey. He has served Care Alliance in both capacities for the last 14 years. He was the Co-chair of the Case Western Reserve University Law School Alumni Annual Fund and a member of the Visiting Committee for the John Marshall Law School at Cleveland State University.

Brad Dey has extensive experience in the collections industry, with 10 years at Capital One and 5 years as an independent consultant, working with many of the largest issuers, debt buyers and agencies. While in Recoveries at Capital One, Brad interacted with many companies through his work on agency sourcing & management, debt sales marketing and internal auditing. Brad created the Triangle Report, a comprehensive collector productivity tool impacting both agency management & collector performance. Brad is Principal of Second Order Solutions, a consulting group focused on large scale initiatives for issuers, such as legal strategy and network performance management. Brad is also CEO of Dey’s End Consulting, a consulting company focused on smaller operational initiatives like near-shore offerings, letter strategy and collector productivity. Brad holds a B.S. in Journalism & Marketing from the University of Richmond.