Banco Popular de Puerto Rico

As Senior Director of Marketing Strategy, Andrea Reichenbach is responsible for Acxiom’s thought leadership and content platforms. Andrea has more than 15 years of marketing experience in the U.S. and in Europe, providing brand, digital and customer experience expertise to clients such as Microsoft, IBM, Accenture, American Express and BlackRock.

Brigid Mellon is a Vice President in the Digital Customer Experience team at Wells Fargo. As a design and content strategy manager, she is dedicated to creating innovative, useful, and engaging customer experiences. Since joining Wells Fargo in 1999, she has helped to establish the content strategy practice and to grow the Wells Fargo digital content team from 4 writers with 1 million online banking customers to 25 content strategists with more than 26 million online banking and 16 million mobile banking customers.Before her digital career, Brigid was a book editor in New York City. She graduated from Pomona College with a degree in English Literature.Brigid lives in her native San Francisco but loves to travel. She's thrilled to be in New Orleans again, where the good food outweighs out her fear of Gulf Coast humidity.

Anne Ryan is inquisitive to the core, with�curiosity�and wonder leading her quest to solve the age-old question,�“What’s in a brand?” She works fast and furiously to understand consumer desires and demands to then carefully construct brand strategies that align the brand vision with the consumer mindset. �The result is a meaningfully different brand experience that will unite teams internally and deeply engage the outside world.� As the head of Brownstein Group’s Brand Strategy practice, Anne boasts over seven years of experience bringing strategies to life through digital marketing.Prior to joining Brownstein Group, Anne served as the Director of Strategy and Analysis for a digital marketing agency that focused on connecting B2B brands. She also spent the first half of her career creating customer acquisition programs for financial services institutions like Citibank and Capital One.

Joe B. Slavens is president and chief executive officer of Northwest Bank & Trust Company in Davenport, Iowa.

Mark has over 15 years of Customer Experience consulting and project management with a focus on the relationship and interdependence between business goals, contact center operations, and technology.� His background includes hands on contact center operations and sales management as well as certifications in Global Customer Experience Management, COPC, and PMP.� Mark has a particular passion for uncovering the entire customer journey through needs analyses and customer effort audits to drive strategies that link customer experience design to an organization’s brand.

20 year history in auto lending.� Founder and CEO of 3 companies, starting with Triad Financial which grew to $4 billion and purchased by Ford Credit.� More recently,�CarFinance.com, and currently�Springboardauto.com.� DevelopedRoadLoans.com�in 2001, one of the early pioneers in online direct to consumer auto lending.� Jim also has history as CEO of a California bank that had a $1.5 billion subprime auto portfolio.�Springboardauto.com�is a Fintech company created to partner with credit unions and banks to expand their direct auto loan capabilities.

Elizabeth Khalil is a partner at Dykema Gossett PLLC in Chicago and Washington, DC. She focuses her practice on regulatory compliance for financial institutions, as well as for their third-party service providers. She formerly held senior attorney and compliance positions at the Comptroller of the Currency (OCC) and Federal Deposit Insurance Corporation (FDIC). She also served as a senior associate at Hogan Lovells US LLP (formerly Hogan & Hartson), where she led the team that produced the original PLI Financial Institutions Answer Book. Throughout her career, she has served as a subject matter expert on vendor management/third-party risk management issues and, as an enforcement attorney at the OCC, worked on investigations and enforcement actions involving third-party relationships.She is a member of the International Association of Privacy Professionals, American Bankruptcy Institute, and Federal Communications Bar Association. She graduated from Georgetown University and the University of Michigan Law School.

Mark has over 15 years of Customer Experience consulting and project management with a focus on the relationship and interdependence between business goals, contact center operations, and technology.� His background includes hands on contact center operations and sales management as well as certifications in Global Customer Experience Management, COPC, and PMP.� Mark has a particular passion for uncovering the entire customer journey through needs analyses and customer effort audits to drive strategies that link customer experience design to an organization’s brand.

As executive vice president for Cullen/Frost, Louis Barton oversees the enterprise wide risk management and third party risk management programs, corporate privacy and cyber awareness. Louis has been a Frost banker since 1996.Additional responsibilities include coordinating operational risk management activities and operational risk reporting. He also co-chaired the American Banker’s Association working group for mid-size banks and taught classes at the Bank Operations Institute.Previously, Barton was the director of the Business Intelligence and Data Warehouse operations. He also managed the century date change program for the company, and participated in special White House activities during the Clinton administration intended to bolster public confidence in the banking system.He testified before Congress on financial institution and customer risk, attended Federal Reserve Board of Governors meetings, and spoke at the National Press Club in Washington.Barton is a graduate of the University of Houston with a degree in management. He is also a Certified Information Privacy Professional and has a degree in professional photography from the New York Institute of Photography.He is author of the book “Check Processing Operations” published by McGraw-Hill. He has over forty years of experience in the banking and finance industry.

Signe-Mary McKernan is a senior fellow at the Urban Institute.