Client communications Evaluation and coaching Your perceptions are biased — here’s how to manage them By Lee Conrad Published June 19, 2018 2:55 PM | Updated July 18, 2018 2:39 PM Facebook Twitter LinkedIn Email Author and Commonwealth Financial Chairman Joseph Deitch discusses how to gain a better understanding of yourself and your clients, and how to resolve differences. Lee Conrad Former senior editor Lee Conrad is a former senior editor of Employee Benefit News and Employee Benefit Adviser, and a former editor of Bank Investment Consultant.