Client relations

Four experts say that video training and giving the TLDR versions can go a long way to securing and keeping clients confident and engaged.

Turns out clients are as mistaken about tax preparers as they are about taxes.

Advisors must be attuned to the emotional factors at play, since no two clients have the same relationship with money.

For clients who want sustainable investing reflected in their portfolio, financial advisors will need to find an approach that resonates while staying true to fiduciary responsibilities.

Financial advisors should start the new year right by modernizing their planning tools to reflect clients' heightened demand for reliable, easily digestible information about their assets.

From hot apple cider to sporting tickets, going beyond a bulk thank-you email to clients can pay off big for advisors.

A top FINRA enforcement official warns that firms' internal compliance systems are not clued in to the often ambiguous meanings of the symbols now peppering many financial planners' communications.

James Lee says title protection for advisors would be a huge step toward making financial planning 'the most important authentic profession of the 21st century.'

Clients depend on us to know not just how to handle their investments, but why they are investing in the first place.

"A shifting of priorities on the part of our clients, coupled with a creative and proactive approach by our team, resulted in even stronger client relationships," writes advisor Eden Lopez.

There’s a common cultural myth that says people don’t talk about money. I disagree; I think we talk about money all the time. Just not enough about what I describe as “the missing pieces of the money conversation.”

Wealth managers now need to not only meet digital expectations but also surpass them, writes Will Bailey.

Diversification doesn't mean duplication and more advice isn't always better, write Whitney Solcher and John Ulrich.

The founder of advisor consulting service Level Best answered FP’s queries about the best and worst practices in wealth management. 

More investors can now invest in private capital markets thanks to an SEC amendment that broadens criteria beyond wealth and income, writes Sophia Duffy.

The annual full-service investor rankings picked a new winner for 2021 while tracking major generational differences.

"Think of the ideal FA as having the head of a capitalist and the heart of a social worker," writes Ally Invest president Lule Demmissie.

Even salaries, which are typically seen as private, were up for conversation among those in the cohort, a survey found.

The 37-year veteran advisor’s settlement with FINRA is the latest phase of a two-year saga involving a father-son team at an Indiana practice.