Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Industry News

UBS promotes from within to name new advisor head

Lisa Golia, now chief operating officer of the firm's U.S. wealth business, will be in charge of hiring, retaining and paying advisors.

By Staff report

February 24
Client communications

Games and graphics boost client engagement, understanding

New research shows visuals and gamified tools can dramatically boost client understanding and engagement around complex retirement rules.

By Elijah Nicholson-Messmer
Data Reporter

February 24
Industry News

What AI stock selloffs may be getting wrong in wealth management

With AI concerns crimping wealth management firms' stock values, an analysis by Fitch Ratings reveals the companies' underlying dynamics after a strong 2025.

By Tobias Salinger
Chief Correspondent

February 24
Ask an Advisor

Ask an Advisor: What mistake made you a better advisor?

Advisors are only human, and mistakes are bound to happen. But missteps, for all the pain they can cause, can also help an advisor — and their practice — grow stronger.

By Rob Burgess
Reporter

February 24
Regulation and compliance

Broker blamed for Archegos losses wins $9M from UBS, Credit Suisse

Paul Reid Galietto's lawyer says he was let go by Credit Suisse in 2021 after the firm tried to unfairly blame him for losses from the collapse of the giant family office Archegos Capital Management.

By Dan Shaw
Reporter

February 24
Wealth Think AI is taking advisor jobs. It doesn't have to take yours

Showing up for clients is still crucial, but using AI to deliver on financial goals matters more, says Altruist's CEO.

February 24

Jason Wenk

Altruist
Regulation and compliance

Edward Jones fed client data to LinkedIn, Google for ads, lawsuits say

A pair of putative class-action lawsuits this month accuse Edward Jones of allowing information clients enter online to be harvested for use in targeted marketing campaigns.

By Dan Shaw
Reporter

February 20

Resources

The latest Financial Planning research and discussion:

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.