Client relations

These works of nonfiction and fiction can provide inspiration for better practice management and client services.

To give great guidance to clients, focus on removing noise and bias rather than trying to be all things to all clients.

Here are ways to help your high-net-worth clientele invest in exotic categories safely and wisely.

How one planner’s pro bono work changed how she approached teaching her children about financial matters.

There are ways to prompt a more accurate “risk answer.” Instead of framing losses as a percent, use dollar terms to drive the point home.

Family dynamics can muddy an otherwise clear situation.

Firms need to deliver value differently in a changing industry, a Fidelity study found.

“He became very unreasonable.” It soon backfired when adviser Michael Martin bowed to pressure from a client to take on his father-in-law.

New research suggests we’re hardwired to crave substantial liquid reserves, but advisers can blunt it — if not outright quench it.

Advances in technology and better informed clients are forcing firms to adapt their strategies to a changed business environment.

Nontraditional offerings are becoming critical for differentiation, says a new Schwab study. Advisers will also need to provide more services for the same fee, says Bernie Clark, head of Schwab Adviser Services.

Although revenue fell for the FP50, most firms upped their AUM.

Advisers may think their firm’s credibility stems from a big number. That’s not to say they should misrepresent their assets under management, Michael Kitces writes.

Only 17% of advisers have a binding and actionable plan in place.

It's not uncommon to feel unsure, but there are many things you can do — and people you can lean on.

Whether the plan is to groom from within or look outside, keep these tips in mind.

Scottrade and Schwab fell out of the top three, while Capital One Investing led a retail bank surge in the J.D. Power report.

Preventing attrition is worth the extra effort to keep the practice healthy for succession.

There could be a savvy person who could take over the practice among your wealthy clients.