Emails You Never Want to Send

I did it again. When someone sends me an email that has an emotional charge to it, instead of initiating a verbal discussion, I react by sending a response. I wish I didnít, and I do try not to -- I kick myself every time and then vow never to do it again -- but itís like having a twitchy trigger finger.

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Comments (3)
Good Post - yes, one of the draw backs of email is that the recipient can not always tell the intended inflection in the email. I try to wait until the next day to re-read emails that strike me wrong which fortunately is not too often.

If I write a response to a difficult email, I try to sleep on that as well. When I re-read my "draft" email response the next day, I am often surprised that portions of the email may not convey the sincerity that I had intended.

Nothing can replace the sincerity of your own voice and as I tell everyone in my office whenever there is a difficult situation, do not email, call because how you communicate is half the battle.


"Be kind, for everyone you meet is fighting a harder battle."
Posted by James S | Tuesday, July 09 2013 at 5:45PM ET
Thanks James - good tips!
Posted by Dave G | Thursday, July 11 2013 at 9:41AM ET
Dave - thanks for sharing this! I've done that myself - and only after a few missives emailed did I learn to save an angry email to drafts and look at it again the next day. It has helped me leaps and bounds when I get charged up about something.

I've also write out a blistering response and intentionally sent it to myself - and find myself laughing when reading it thinking - "wow, this guy is a jerk!". ;-)
Posted by Blane W | Tuesday, July 16 2013 at 12:44PM ET
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