Where do you see the advisor tech market moving?
There's been a lot of improvement and great options available in the delivery of core wealth management services, particularly around investment management.
The real trends and opportunities are around the shift from back-office to front-office technology — the technology that’s being used to engage clients. This is technology that clients have seen in other industries. Consumers have been getting trained by other industries about what a high level of service is and what an offering should look like. There’s a big gap in how wealth management interacts with clients and how they’re using tech.
There's been a ton of fintech focus on back-office and operational efficiency. How do you scale legacy wealth management? Now, the experience is on the other side, facing clients, and focused on how technology is used externally to enhance the relationship between client and advisor.