Citigroup's mutual fund transfer agent services have again been honored with a 5-star performance rating by National Quality Review for the year ending December 2009.
Specifically recognized were Citi's transaction processing and telephone service, which have both received 5-star ratings for seven consecutive years.
"What sets our transfer agency services apart, and what I believe is a contributing factor in earning these top rankings, is our unique alignment by distribution channel," said Bob Wallace, Citi's North America regional head of securities and fund services. "We cater to the requirements and expectations of each client constituency: broker/dealers, financial planners, registered investment advisors, institutional servicing teams and direct shareholders."
"NQR's independent assessment is a strong testament to our people – their expertise, hard work and daily commitment to putting the needs of our clients first – as well as to our unwavering dedication to providing the best customer service, quality and shareholder experience in the fund industry," said Neeraj Sahai, Citi's global head of securities and fund services.