Fidelity's achievement wall is getting a bit crowded these days.
Four different brokerage firm raters have awarded the Boston firm's retail brokerage business for a range of distinguishments. Compuware, Corporate Insight, StockBrokers.com and Investor’s Business Daily all recognized Fidelity for its Web performance, customer service, and research and product offerings.
"We believe Fidelity has the best value proposition for investors, combining innovative products, research, technology and support to create and manage their personal finances," said Ram Subramaniam, executive vice president of Fidelity’s brokerage and cash management business, in a company press release. "We remain committed to continuous improvement to deliver the best brokerage products and solutions, with a relentless focus on our customers' needs."
Compuware granted Fidelity the "Best of the Web" Gold Award for superior brokerage Web site performance achieved throughout 2012. Fidelity is a consecutive four-time Gold Award winner.
The award is based on Fidelity's average rankings in the "Generate Order Transaction" benchmark throughout 2012. The benchmark evaluates for response time, availability and consistency during a sample online stock trade.
Corporate Insight awarded Fidelity five e-Monitor Awards for 2012 for online and offline customer service. The categories Fidelity earned awards in include product and service range, trading tickets, online help, news and research, and online documentation. Fidelity also earned two silver awards for account information and education centers.
StockBrokers.com lauded Fidelity's iPad App and retirement services with two Industry Awards in its third annual online broker review of 17 brokerage firms. Overall, Fidelity placed fifth, up two spots from 2012.
Finally, Investor’s Business Daily features Fidelity in the “Top Overall Customer Experience” section of its Best Online Brokers. Respondents to its survey rated Fidelity among the top five firms for its research tools, ETF choices, portfolio analysis and reports, investment research, educational resources, tax preparation tools and customer service.
Fidelity held more than $1.16 trillion in assets in its 13.9 million retail brokerage accounts as of Dec. 31, 2012.
Fidelity Investments overall managed assets of $4 trillion, including managed assets of $1.7 trillion, as of Feb. 28, 2013.
