Protracted slow growth in the insurance industry is causing executives to concentrate on improving their organization's operational processes, prepare for regulatory changes and enhance their technological capabilities, according to the “2012 KPMG Insurance Industry Outlook.”
For more than a fifth of execs surveyed, the top initiatives are improving operational processes and related technology (22 percent); 21 percent said navigating significant changes in the regulatory environment was their main priority, compared to 12 percent last year. The portion focused on investing in organic growth dropped to 15 percent from 20 percent.
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