Money Management Executive, in conjunction with co-sponsor NICSA, presented the 2011 NOVA Awards on Oct. 6 at NICSA's General Membership Meeting in Boston. The awards program recognized innovations in four categories: Visionary Leadership, Innovation in Customer Experience, Innovation in Back-Office Efficiencies and Creativity in Marketing Operations. Presenting the awards was Money Management Executive Publisher Bruce Morris, executive vice president and managing director with parent company SourceMedia.MME

1.Doug Chittendon, president of TIAA-CREF (left), accepts the Platinum Award for Innovation in Customer Experience from SourceMedia EVP and Managing Director Bruce Morris. 2.Enza Bloise, head of global marketing services at Legg Mason, with the Gold Award for Creativity in Marketing Operations. 3.Cathy Lazdowski, head of marketing communications at John Hancock, accepts the Gold Award for Creativity in Marketing Operations. 4.Victor Simon, director of operations at Artio Global Management, accepts the Gold Award for Visionary Leadership. 5.Cynthia Mitchell, EVP of Primerica, accepted the Gold Award for Innovation in Customer Experience. 6.Wayne O'Melia, president of T. Rowe Price Services, was the Platinum Winner for Visionary Leadership. 7.MFS Vice President Chris Frier with the Platinum Award for Innovation in Back-Office Efficiencies.

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