Putnam Investments is counting on its client servicing capabilities to help transform its defined contribution business into an industry leader, according to the head of that business.

"I think there is a fair amount of dissatisfaction with recordkeepers today," said Edmund Murphy 3rd, head of defined contribution for Putnam, a Boston mutual fund firm with $114 billion of assets under management.

Subscribe Now

Access to premium content including in-depth coverage of mutual funds, hedge funds, 401(K)s, 529 plans, and more.

3-Week Free Trial

Insight and analysis into the management, marketing, operations and technology of the asset management industry.