Advisors often ask how to address the problem of “overservicing” their clients. It usually comes up in a conversation about wanting to increase or start charging fees or to curtail the amount of time an advisor works on an individual client. The question sounds something like this: "We know we overservice clients, so how can we bring our fees in line with what they should be?"

But no client thinks they should get less service from you and thus no advisor overservices his clients. It cannot be done.

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