Voices

Should advisors categorize their clients by gender?

During the years assistant managing editor Maddy Perkins has been writing about wealth management, she’s frequently heard advisors refer to women clients as a “niche” market. Given that slightly more than half the U.S. population is women, it’s an unsuitable distinction, she tells me.

“Do I think women have planning needs that are different than those of men? Sure, they can and often do,” Perkins says. “But every individual has their own specific needs. The idea that advisors could serve millions of women effectively based on ideas surrounding their gender seemed like a pretty significant oversimplification.”

At its worst, shoehorning clients into a gender-based category can lead to bias. Advisors may “start making assumptions that women all react the same way. We just don’t,” advisor Carol Fabbri told Perkins for her story, “Women are not a niche: Why financial advisors must look beyond gender.”

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A woman is silhouetted while looking out of a window of an office building in Tokyo, Japan, on Friday, April 3. 2015. While Prime Minister Shinzo Abe promotes the idea that the workforce needs more women, the government has done little to lift the burden of their traditional obligation to care for the aged. Photographer: Noriko Hayashi/Bloomberg
Bloomberg News

To better help clients — women and men — planners should specialize in problems they can solve, Perkins says. “Would you bring value to a woman going through a divorce? What about a woman working multiple jobs to help send her kids to college? What about a woman who is both working a high-powered job and tasked with managing her family’s finances?”

Firms should also create environments where all clients feel able to discuss their unique financial needs. Hiring more women and people of diverse backgrounds can help, given that only 23% of CFPs are women and a mere 3.5% are black or Latino, according to the CFP Board. But don’t stop there. Provide support, guidance and professional insights to all advisors, regardless of their backgrounds.

Unfortunately, some advisors say they are still marginalized, despite firms’ lip service paid to diversity initiatives. In her piece, “I am a black woman financial advisor. Am I valued by this industry?” Zaneilia Harris writes she has been ignored by men and women alike at wealth management events. It’s caused her to avoid most conferences. “We all want to achieve our own level of success. I just wish that we truly supported one another on the way there,” Harris writes.

Support means recognizing the individual requirements of clients and advisors. It’s time to look past niches and toward needs.

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Gender issues Diversity and equality Client strategies RIAs
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