Operations departments are the first line of defense in the financial services industry — they ensure that client portfolios are properly managed, traded and kept secure day in and day out. Yet when the ops side of the business is doing its job well, clients may not even realize the function exists.

No matter what size firm you run, operations is a critical gatekeeper and value-add for your clients. If you’re thinking about developing your own, consider that a strong operations department scrutinizes all components of your clients’ investment accounts on a daily, weekly, monthly and quarterly basis — something that is almost impossible for the typical adviser, who is already wearing too many hats.

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