The net worth of the millennial generation is projected to increase from $4 trillion in 2015 to $20 trillion by 2030. But according to Jefferson National’s 2016 Advisor Authority, a comprehensive survey of 1,400 RIAs, fee-based advisers and individual investors, nearly half of this generation does not work with an adviser to manage their finances.
The door is open for advisers to engage with this emerging market of untapped clients who are starting their careers — and starting to build more wealth.
Armed with research and well informed, today’s young investors — particularly millennials — are demanding complete transparency and holistic wealth management, and they want it to be built upon digital solutions that are combined with guided advice. This younger generation is already thinking beyond their immediate wants and needs, and are sharply focused on setting and meeting their long term investing goals.
While two of their top three financial concerns today include financing large expenses such as vehicles and financing children’s education, saving enough for retirement is a very close third.
TAKE NOTE OF THIS TREND
Year over year, advisers say the pursuit of profitability is their single most important practice management issue — and the push for new clients remains the top driver. The most successful advisers are a step ahead by focusing on this next generation of younger investors. High-earning advisers with personal incomes of $500,000 or more say that millennials are their primary target. All advisers should take note.
Just as every company in the financial services industry has become fixated on technology to drive greater growth, and the most successful advisers have become tech obsessed to enhance efficiencies and achieve greater scale, millennial investors recognize technology can give their advisers a competitive edge.
Millennials are twice as likely as Gen X and Boomer investors to have confidence that robo advisers and other digital advisory solutions can provide proper management and protection for portfolios in volatile markets.
Even though 51% of millennial investors who work with a financial professional prefer their adviser to provide a low-touch approach to overall engagement, these digital natives still say their preferred form of communication with their adviser is face-to face. This surpasses phone calls, and all other digital channels such as emails, text messages, video chat and social media. For millennials, the human touch still wins, hands down.
MEANS TO AN END
Millennials place great importance on advisers’ use of technology, such as enhancements to website or client portal, robust cyber security and the use of mobile technology. Just as these digital natives and their symbiotic relationship with technology continues changing the way financial advice is consumed, they will also continue to influence further changes in the way this advice is distributed.
But the success of advisers and the future of financial advice are not solely reliant on innovative technology. It is the means to an end.
According to Advisor Authority, millennials say that when choosing an adviser, experience matters, they place value on holistic planning, and they expect a true fiduciary standard that is completely transparent and in their best interest. This next generation has made it clear that digital solutions serve a purpose — but nothing can replace the value of holistic, unbiased, guided advice.
To build a foundation for the future of your practice, look to change your current business model into a mutually beneficial partnership with your millennial clients. Start with the primary change drivers: innovative technology and digital solutions combined with holistic, unbiased, guided advice.
By starting now and providing millennials with the right services they need at every stage of stage of their financial life, today and in the future, you can help them capture their fair share of the generation’s projected $20 trillion in net worth — and your firm can retain a highly profitable client for life.
Download the Advisor Authority Special Report: Generational Data Book: www.jeffnat.com/aa-nextgendata