Banco Popular de Puerto Rico

Cindy Solomon is a world-renowned leadership and customer service expert and speaker who helps Fortune 500 companies build Courageous LeadersTM committed to delivering exceptional customer experiences, and better enabling their teams to compete and win in today’s customer-driven economy.�With her Courageous LeadershipTM and The Customer of the FutureTM programs, Cindy has helped hundreds of companies around the world identify, nurture and leverage the leadership potential in their front line employees and their leadership teams. As a result, leading organizations can consistently deliver exceptional customer experiences and build long-lasting customer loyalty. Cindy has brought her programs to banks and financial services firms such as KeyBank, Wells Fargo, Blackrock, and the New York Bankers Association; and industry leaders like PWC, Google, Oracle, UPS, and The Mayo Clinic, among othersOne of the most highly sought-after customer service speakers in the world, Cindy has traveled the globe sharing her provocative, and often hilarious insights on business, customer service and courage with tens of thousands each year. She is also a best-selling author on the topic of leadership, with books Creating a Culture of Courage for corporate employees, and The Rules of Woo: An Guide to Capturing the Hearts and Minds of Today’s Customers for entrepreneurs, both available on Amazon. Learn more about Cindy at www.cindysolomon.com, and follow Cindy at @cindysolomon.

Ben Cortez is Executive Vice President at Southwest Airlines Federal Credit Union.� He is responsible for the areas of Facilities Management, Information Technology and Marketing.� Mr. Cortez has worked in the Credit Union Industry for over 25 years in various management capacities which include Information Technology, Operations and Finance.� He recently served as the Board President of the Dallas Chapter of Credit Unions having spent the last seven years on the Board.Ben has a Bachelor’s of Business Administration from the University of Texas at Arlington.

Jack Albers serves as Payments Counsel at PayPal. His primary responsibility is to advise and partner with the Consumer Product business unit in developing innovative products and services for PayPal’s consumer customers. Jack’s practice covers topics such as federal and state consumer protection laws, state licensing of money service businesses, privacy laws, AML/KYC obligations, and industry standards such as the NACHA Operating Rules. Prior to joining PayPal, Jack worked at the law firm Cole-Frieman & Mallon LLP in San Francisco. Jack also has experience working as In-House Counsel at a small start-up technology company called mCode, which developed medical coding and billing software. He is a regular speaker at conferences on payments-related topics. Jack earned his J.D. from the University of Michigan Law School and his B.A. from the University of Virginia, and he is a member of the State Bar of California. Jack also serves on the Board of Governors of the Human Rights Campaign.

Jay Wardle is currently Head of Finance, AOL Advertising.� He leads all sales efforts across AOL's portfolio of Content, Mobile, Social, Technology/Programmatic and Video products with key financial partners across banking services, credit card issuers, insurance providers, investment funds and stock brokerages across the east region.�His team spearheads advertising sales across AOL, Microsoft, Millennial Media & Verizon's products including Adap.tv, Advertising.com, go90, ONE by AOL, publisher properties - including AOL.com, Engadget, Huffington Post, Mandatory, Moviefone, MSN.com & TechCrunch - Skype & Xbox.Prior to joining AOL in 2010, Jay spent 10 years with American Express in their media group.� He led global partnerships across print and digital assets with Automotive, Financial, Tech/Telco and Travel partners.He's held positions in the global derivatives marketplaces, specialized in Leadership & Management while completing his MBA at the Leonard N. Stern School of Business at New York University and completed his undergraduate work at Michigan State University.

Dan Latimore leads the Banking group at Celent, whose analysts study the business implications of new technology. In addition to managing the team’s overall topic portfolio, Dan focuses on the banking ecosystem, digital and omnichannel, and innovation. Underlying each is a keen interest in consumer behavior and technology-enabled strategy. With clients around the globe, Dan brings a wide-ranging perspective to today’s dynamic fintech scene.He lives in Boston (only 23 minutes from the airport) with his wife and two teenaged girls, who are consistently annoyed by (among other things) his questions about how they use technology. His dog provides much-needed unconditional love.

Michael Casey is a senior advisor for the Digital Currency Initiative at MIT Media Lab, where he works to build awareness and scholarship around the application of digital currencies and the underlying blockchain technology.Before joining MIT last summer, Casey was a senior columnist covering global finance at The Wall Street Journal. In a career spanning five continents, he covered currencies, bonds, equities and economic policy for The Journal, Dow Jones Newswires and various other media outlets.Casey is the author, along with his former WSJ colleague Paul Vigna, of The Age of Cryptocurrency: How Bitcoin and Digital Money are Challenging the Global Economic Order, now a leading reference on digital currencies and blockchain technology. He has two prior books to his name: The Unfair Trade: How our Broken Global Financial System Destroys the Middle Class, an analysis the global dimensions of the recent financial crisis, and Che’s Afterlife: The Legacy of an Image, about the famous photo of Ernesto "Che" Guevara by Alberto Korda.A native of Perth, Australia, Casey is a graduate of the University of Western in Australia. He also has higher degrees from Cornell University and Curtin University.

Theresa is an Associate on the Programs Team. She conducts research to identify and analyze financial services trends and innovative products, and provides relevant, actionable insights to lead to improved consumer financial health. She is highly motivated by the opportunity to improve access to and quality of financial products and services. She believes in achieving this through a collaborative network which can create measurable, sustainable improvements in the lives of millions of people. Prior to joining CFSI, Theresa worked in nonprofit and affordable housing development at Affirmative Investments, Inc. There she worked with public and private funding sources to expand opportunities for low-income populations. Theresa earned a Master of Public Policy from Loyola University Chicago and a Bachelor of Arts in Sociology from Boston College. She enjoys spending her time outside of CFSI biking, exploring Chicago and working to win her local euchre league.