Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Industry News

Ron Carson stepping down as CEO of Carson Group

The founder will hand the reins to former LPL executive Burt White as part of an immediate transition to chairman.

By Tobias Salinger
Chief Correspondent

April 9
Wealth Think Student-athletes need help clearing tax hurdles related to NIL

With the proper preparation and support, student-athletes can turn NIL opportunities into stepping stones for lasting success and financial well-being.

April 9

Justin Heller

Heller Private Wealth
Fintech

The ROI on AI: Advisors struggle to get unbiased answers from tech providers

Many wealth managers are spending hundreds of thousands of dollars on AI vendors to create better efficiencies. But measuring results with new tech is a challenge.

By Rachel Witkowski
Tech reporter

April 8
Technology

FINRA phishing warning: Those aren't regulators sending those emails

The broker-dealer watchdog is putting the industry on notice about the latest scheme attempting to extract client information.

By Dan Shaw
Reporter

April 5
Artificial intelligence

Advisors know ChatGPT, but that doesn't mean they trust AI

More than 60% of wealth managers know AI as ChatGPT, but hallucinations with big language applications have blocked them from using AI in finance predictions, a survey shows.

By Rachel Witkowski
Tech reporter

April 5
Regulation and compliance

They're coming for the RIAs: Latest SEC messaging sting nabs small firm

Having hit most of the big Wall Street firms with hefty fines for misusing WhatsApp and similar services, regulators are now turning their attention to independent advisors.

By Dan Shaw
Reporter

April 4
Industry News

Family office led by former Abbot Downing president tops $5B in AUM

Led by CEO Jack Ginter, Callan Family Office reached a milestone that he says will enable the firm to invest in technology and ultrahigh net worth advisor recruiting.

By Tobias Salinger
Chief Correspondent

April 4

Resources

The latest Financial Planning research and discussion:

Web Seminar A holistic approach to delivering advisor alpha

Markets will move. Strategies will evolve. But the real differentiator? How you show up for your clients.

Partner Insights from eMoney Advisor
Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.