Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Layoffs

UBS cuts dozens of staff in wealth management revamp

CEO Sergio Ermotti said UBS had begun to cut costs following the merger of the U.S. and international wealth management divisions.

July 26
Invest Insights

Is your firm ready for its Alexa moment?

At Amazon's first-ever conference for voice-enabled tech, advisors are warned they need to take one crucial step to serve customers using voice assistants.

By Sharon Adarlo
Contributor

July 25
Invest Insights

Digital advice for HNW clients gains RIA support

InvestmentPOD now has the backing of Mariner Wealth Advisors, Covenant, and Brighton Jones.

By Suleman Din
Technology Editor

July 25
RIAs

Captrust jumps back into M&A game

The strategic buyer, one of the industry's largest, snags a $1B RIA for its first deal of the year.

By Charles Paikert
Senior Editor

July 24
Debt

How advisors can help clients with debt

Mapping out their cash flow and identifying existing and potential problem areas are good places to start.

July 24
Earnings

Voices: UBS puts a smile on the faces of Europe's banks

There’s no obvious reason to row back from the bank's strategic commitment to focus on wealth management while keeping a leash on the investment bank

July 24
Compliance

How sending out promotional materials can affect suitability

When do promotional materials rise to the level of an official “recommendation” and thereby require additional disclosures by brokers?

By Alan J. Foxman
Managing Director

July 23

Resources

The latest Financial Planning research and discussion:

Web Seminar A holistic approach to delivering advisor alpha

Markets will move. Strategies will evolve. But the real differentiator? How you show up for your clients.

Partner Insights from eMoney Advisor
Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.