Client relations

"A shifting of priorities on the part of our clients, coupled with a creative and proactive approach by our team, resulted in even stronger client relationships," writes advisor Eden Lopez.

There’s a common cultural myth that says people don’t talk about money. I disagree; I think we talk about money all the time. Just not enough about what I describe as “the missing pieces of the money conversation.”

Wealth managers now need to not only meet digital expectations but also surpass them, writes Will Bailey.

Diversification doesn't mean duplication and more advice isn't always better, write Whitney Solcher and John Ulrich.

The founder of advisor consulting service Level Best answered FP’s queries about the best and worst practices in wealth management. 

More investors can now invest in private capital markets thanks to an SEC amendment that broadens criteria beyond wealth and income, writes Sophia Duffy.

The annual full-service investor rankings picked a new winner for 2021 while tracking major generational differences.

"Think of the ideal FA as having the head of a capitalist and the heart of a social worker," writes Ally Invest president Lule Demmissie.

Even salaries, which are typically seen as private, were up for conversation among those in the cohort, a survey found.

The 37-year veteran advisor’s settlement with FINRA is the latest phase of a two-year saga involving a father-son team at an Indiana practice.

With clients showing signs of anxiety during the pandemic, Kimberly Foss writes, now is the time to remind them why they came to us in the first place.

In new academic research, experiments involving selections of YouTube videos shed light on the psychology of conflicts of interest.

Winging it during the pandemic, advisors came up with new ways to connect with clients and prospects. The best hacks are here to stay.

The firm has 20 teams that cater to ultra-high-net-worth individuals in the Sunshine State, and has plans to double that over the next few years.

Advisors can enhance strategies by recognizing set patterns of behavior during this period.

Blank-check companies are gaining prominence with celebrity sponsors, but costs can be opaque.

Clients have gotten used to less in-person interaction and have reshaped their expectations and behavior accordingly, says Broadridge's Fred Duden.

Long-awaited advertising regulations allow for online testimonials but also increased risk of audits, observers and commissioners say.

Despite lofty markets, offering a “lazy” portfolio may doom a number of ill-prepared planners in the coming year, our columnist warns.

The daughter of a privileged family had everything, until she didn’t. Then the work began.