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When a tweet drew backlash from customers and politicians on Monday, it brought into question how banks should couch their messages on social media.
May 3 -
Bank critics and some lawmakers quickly seized on a tone-deaf posting by JPMorgan Chase that was designed to tout the virtues of saving money.
April 29 -
The bank says it has restored access, but it hasn’t explained how a fire-suppression system at one facility could cause a nationwide outage across all of its channels, or how its system as a whole could have been left so vulnerable to the incident.
February 8 -
Customers reported being unable to access online banking, mobile banking or their debit cards.
February 7 -
There are three industry myths about being online that advisors must overcome, says Schwab’s senior vice president for institutional marketing services.
November 20 -
Bank of America customers are frustrated over fees and customer service while Wells Fargo customers are alarmed about the bank's recent scandals.
October 11 -
Employees from the independent robo — from marketers to engineers — are being paired up with customers to have informal chats, ranging from improving the user experience to suggesting new financial offerings in the platform.
August 8 -
It's fast, virtually free and roughly 40 times more effective than social media. But most advisors are using it wrong.
July 18 -
One fintech is offering a new technology to allow clients to record and send video requests directly to their planner rather than wait on hold for a human response or interact with a robot.
April 25 -
Spanning 50 federal districts, the case involves criminal and civil charges for as many as 200 defendants.
February 27