Retail banking has become a digital business, spurred by the rapid spread of broadband access and affordable smart mobile devices. But digital channels will not fully replace physical channels, nor will branches disappear. The main challenge for banks is to fuse digital and physical assets into a hybrid combination that customers now demand - what we call a "digical" transformation.
All Financial Planning articles are archived after 7 days. REGISTER NOW for unlimited access to all recently archived articles, as well as thousands of searchable stories. Registered Members also gain access to exclusive industry white paper downloads, web seminars, blog discussions, the iPad App, CE Exams, and conference discounts. Qualified members may also choose to receive our free monthly magazine and any of our daily or weekly e-newsletters covering the latest breaking news, opinions from industry leaders, developing trends and growth strategies.