Andrew Welsch

The elderly have called with technology issues, needing assistance with poorly understood account statements and to report scams. The calls also have helped the regulator identify mistakes and instances of abuse.

Richard Ketchum adds that the regulator needs to take a closer look at the culture of wealth management companies to see if executives are setting the right tone: "It is essential that a firm's leadership own the policies and procedures."

Three weeks after the broker killed himself, the firm agreed to a confidential settlement with his wife for an undisclosed amount.

In an unusual move, the two veteran advisers left the independent channel to rejoin an employee broker-dealer.

The regulator says the firm had "widespread failures" in its anti-money laundering programs for both its employee and independent channels.

While large brokerage firms pilot digital advice platforms, D.A. Davidson is holding back to see what works and doesn’t, says a top executive.

The new recruits are industry veterans who oversaw more than $330 million in client assets.

He will join a team of ex-Merrill advisers that will oversee more than $370 million in client assets at Snowden.

The firm is not launching a standalone robo service, but says new technology will empower its roughly 7,100 advisers to better meet client needs.

The independent firm affiliated with Raymond James recruits a veteran with nearly 40 years of industry experience.