More about InVest: As new digital tools transform wealth management, the industry’s largest players are rushing to adapt to ever-increasing customer expectations, while smaller firms strive to keep pace. Behind the scenes, many are investing more on technology and hiring to drive growth, but margins remain under pressure. In|Vest West is exploring all the dynamics at play — from front to back office — and the technologies that are shaping the future of the firm.
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Chandan Lodha is the co-founder and president of
CoinTracker , the leading portfolio tracking and tax compliance software for cryptocurrency. Since co-founding CoinTracker with Jon Lerner in 2017, the company has helped users file over a million tax forms. Before founding CoinTracker, he was a product manager at Alphabet, working on Project Loon (internet for rural parts of the world via stratospheric balloons), Google Now and Knowledge Graph. He received his BA degree with high honors in chemistry and physics from Harvard University.December 31
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A detailed to-do list for SEC-registered firms to build a foundation for compliant and effective anti-money laundering protocols.
December 31
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Robert Cruz has been with Smarsh for over ten years as the Vice President of Regulatory and Information Governance. His primary objective is to help Smarsh customers stay informed of regulatory developments and deploy best practices in the use of digital communications technology. Robert is a recognized author, speaker, and subject matter expert in the area of digital communications compliance and brings over two decades of leadership in the governance, risk, and compliance market.
December 30
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Fixed-income represented a surprising bright spot in 2025, despite the warnings of "bond vigilantes" and inflation pressure. Here's the outlook for 2026.
December 30
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Chris Arnold is the Vice President of Contact Center Strategy atASAPP , where he partners with leading insurance carriers to modernize claims, billing, and customer service operations with AI. With more than 15 years of experience in customer experience transformation and contact center innovation, he specializes in helping enterprises operationalize AI to drive measurable efficiency and improve policyholder satisfaction.December 30
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Jenny Small is a partner at Otteson Shapiro, advising banks and fintechs on regulatory compliance and bank transactions. She spent over a decade at the OCC, having served as legal counsel to examiners supervising community, midsize, credit card, technology service providers, trust and novel banks; a licensing analyst on large bank transactions; and a payment policy analyst.
December 30
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Chloé Dolsenhe is principal managing director of regulatory strategy at Vantro Advisors, where she advises financial institutions, stablecoin issuers, and technology companies on supervisory strategy and resilient product development. She formerly served as an enforcement attorney at the Office of the Comptroller of the Currency.
December 30
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Chuck Roberts, who was banned from the industry in July, continues to rack up customer disputes and big settlement amounts for his former firm.
December 30
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BJ Gardner is the director of IT Development & Operations forPennsylvania Lumbermens Mutual Insurance Company (PLM).
December 30
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Ray Rogers is the property claims director for Pennsylvania Lumbermens Mutual Insurance Company (PLM).
December 30
